Frequently Asked Questions

Can I change the email address associated with my BitcoCyrus account?
You cannot change the email address that was used to create your account at the time of registration. If you are no longer able to access the email account ...
Thu, 24 May, 2018 at 4:28 PM
Does BitcoCyrus have an API?
Yes, there is a public API and a trading API. Visit our API documentation page for more information.
Thu, 24 May, 2018 at 4:29 PM
Are there fees for using BitcoCyrus?
BitcoCyrus employs a volume-tiered, maker-taker fee schedule for all trades. For more information on our trading fees, visit the Fee Schedule page. Ther...
Thu, 24 May, 2018 at 4:31 PM
How can I get a coin listed on BitcoCyrus?
We don't have a definitive set of criteria as each project is unique. We listen to the community and select projects that we believe are unique, innova...
Thu, 24 May, 2018 at 4:33 PM
I keep getting logged out. Why is this happening?
You will be logged out if your IP address changes mid-session or if you login from another browser/computer. If you are using a VPN service, it is not uncom...
Thu, 24 May, 2018 at 4:35 PM
An unknown login was detected on my account
There are several reasons why you might receive a 'Successful Login from New IP' email alerting you to a login from a new IP address. You could b...
Thu, 24 May, 2018 at 4:36 PM
What is an identity (ID) verification photo?
An identity (ID) verification photo is the most recent photo taken of the BitcoCyrus account holder, along with a hand-written note. Below are guidelines sh...
Thu, 24 May, 2018 at 4:41 PM
I was asked to send ID documents via email, is this legitimate?
Under no circumstance will BitcoCyrus request that you send ID documents via a support ticket or email. For your security, never attach sensitive documents ...
Thu, 24 May, 2018 at 4:43 PM
My profile never gets verified
We use an automated system to verify customer information, while this is very efficient for privacy it has some down sides, unless the pictures are sharp a...
Thu, 24 May, 2018 at 4:46 PM
Password reset feature ask me to contact support
Once you request a new password using the password reset feature an email will be sent to you with a link which will lead you to a page where you will be a...
Thu, 24 May, 2018 at 4:47 PM